Help & information
Customer service
Have a question about your order, delivery or a product? You will find the key information below.
Ordering & payment
How do I place an order?
Choose your products and add them to your cart. Check the items and quantities and select “Continue to checkout”. Enter your details and complete your order.
How do I find the right part?
Search by product name or item number and check the information on the product page. Unsure whether a part fits? Contact us and include the range and item number. Being listed in the same product category does not confirm that every part fits.
My payment failed. What can I do?
Contact us or email info@rmsanitairshop.nl. Include your order number if you have it.
Delivery
What are the shipping costs?
Shipping costs have not yet been determined in the cart. The costs for your order and delivery address are shown at checkout.
When will my order be delivered?
Check the delivery information for the product. Is no delivery time listed, or do you have a question about your order? Contact us and include the item number or order number.
Can I have my order delivered to a different address?
At checkout, you can enter a delivery address that differs from your billing address.
Returns & service
How do I contact you about a return?
Email info@rmsanitairshop.nl with your order number and the item numbers of the products you wish to return. We will give you the information you need to send them back.
My product is damaged or does not work. What should I do?
Send your enquiry to info@rmsanitairshop.nl. Include your order number, the item number and a description of the problem. Keep the invoice for your order.
Who can I contact with a question about warranty?
Contact us with your item number and order number. This allows us to handle your enquiry about the product concerned.